FAQ
How do I contact customer service?
Email info@4artpartners.com for order questions or general support. For wholesale, licensing, or press inquiries, use the Contact Us page or send an email to partnerships@4artpartners.com.
What is your refund and returns policy?
If an item is damaged or defective, email info@4artpartners.com within two days with order information and photos. You'll be offered a refund or replacement if the issue is confirmed.
How long does it take to process a refund or replacement?
Refunds are processed within 5–10 business days once the returned item and documentation are received. Replacements ship as inventory allows.
Can I return an item if I changed my mind?
Because most pieces are bespoke, returns for buyer’s remorse are not accepted. In some cases, we may offer store credit depending on item and condition—please contact us.
Shipping information
Shipping rates, services, and timing vary by destination, weight, and method. Estimate costs at checkout. International shipping is available—buyers are responsible for duties and taxes.
How long will my order take to arrive?
Goods are processed within 1–3 business days. Transit times depend on shipping method and location.
Do you offer gift wrapping or personal notes?
Yes. Gift packaging and presentation options are available at checkout. You can email info@4artpartners.com to include a personal message.
Do you ship internationally?
Yes. International shipping is available, but import duties and VAT are the buyer’s responsibility. Check your country’s regulations.
How can I track my order?
When your order ships, you’ll receive a tracking number by email. You can track the shipment through the carrier’s online portal.
What payment methods are accepted?
We accept major credit and debit cards (Visa, Mastercard, AmEx) as well as PayPal. All payments are securely encrypted.
Is my payment information secure?
Yes. We use SSL encryption and comply with PCI DSS security standards for all transactions.
How should I care for my item?
Care instructions vary by product. Please refer to the care card included or check the product description online.
Can I change or cancel my order?
Contact us immediately if you wish to modify or cancel. Once order processing begins, changes may not be possible.
Do you offer wholesale or licensing inquiries?
Yes. Email partnerships@4artpartners.com or use our Contact Us page for wholesale, licensing, or press requests.
Do you accept requests for custom or commissioned pieces?
Occasionally. Please reach out via email to discuss ideas, timelines, and costs.
Do you guarantee authenticity and quality?
Yes. All items are crafted with care and curated. Contact us if there are any issues—we stand behind our products.
What if my package is lost or delayed?
If your tracking shows a delay or lost delivery, email us immediately. We'll coordinate with the carrier to resolve the issue, or offer a refund or replacement as appropriate.