Refund policy

RETURN AND EXCHANGE POLICY:

Please review your item(s) upon delivery. Retain original packaging if you are considering a return. If there is an issue with your order, contact us at info@4artpartners.com within 30 days of receipt. If you receive a damaged, defective, or incorrect item, we’ll be happy to make it right. Please share clear, well-lit photos of any damaged items and the shipping box.

Once an item has shipped, cancellation is not possible.

To be eligible for a return, the product should be unused and in its original packaging. If your return is accepted, we’ll send you the correct return address. Items sent back to us without first requesting a return will not be accepted. 

Exceptions / non-returnable items
Custom products such as special orders or personalized items are final sale. Please get in touch if you have questions or concerns about your item.

Exchanges
Email info@4artpartners.com for your exchange, and we will be happy to process an exchange for you.

Lost Package Policy
We take great care in packing and shipping every order and work closely with our shipping partners to ensure reliable delivery. If an issue arises, we are here to help.

When a package is considered lost:
A package is considered lost if:
- Tracking shows no movement for 10 business days after shipment, or
- The carrier confirms the package is lost in transit.

Reporting a missing package:
If your order appears to be missing, please contact us within 7 days of the delivery date shown on the tracking information. When reaching out, we may ask you to:
- Confirm the shipping address provided at checkout.
- Check with household members, neighbors, or building management.
- Allow 24–72 hours after a delivery scan, as carriers may mark packages delivered prior to arrival.

Carrier investigation:
Once a package meets the carrier’s criteria for a lost shipment, we will open a formal claim on your behalf. Investigation timelines vary by carrier and destination, particularly for international orders.

Resolution:
If a shipment is confirmed lost in transit, we will offer one of the following at our discretion:
- A replacement (subject to availability), or
- A refund to the original form of payment

Limited-edition or artist collaboration items may not always be eligible for replacement due to limited stock availability.

Delivered but not received:
Orders marked as delivered by the carrier are considered fulfilled. We are not responsible for packages lost due to theft after delivery. We strongly recommend shipping to a secure address.

Incorrect or incomplete addresses:
We are unable to replace or refund orders shipped to an address provided incorrectly at checkout.

International orders:
International shipments may experience delays due to customs processing. Packages delayed by customs are not considered lost unless confirmed by the carrier. Resolution options will be determined after any necssary investigation is complete.

We appreciate your understanding and thank you for supporting independent artists and design through 4 Art Partners. If you have questions about your order, please contact us at info@4artpartners.com.