FAQ

How do I contact customer service?
Please email info@4artpartners.com for order inquiries, returns, or general questions. For wholesale, licensing, or press, use the “Contact Us” page. 

What is your refund and returns policy?
If you receive a damaged or defective item, email info@4artpartners.com within two days of receipt to initiate a replacement or refund. Documentation (photos, order number) helps us expedite your request. For more visit our full policy page.

How long does it take to process a refund or replacement?
Once we receive and verify the item, refunds are issued within 5–10 business days. Replacements ship as soon as inventory is available.

Can I return an item if I just changed my mind?
Due to the bespoke nature of many of our products, we are unable to accept returns for change of mind. However, please contact us—depending on the item and its condition, we may offer store credit.

What are the shipping options and costs?
Shipping options and rates depend on destination, weight, and delivery speed. You can view details at checkout, including international shipping options.

How long will my order take to arrive?
Standard processing takes 1–3 business days. Shipping times depend on the service selected and your location (domestic or international), however, we try to ship as fast as possible.

Do you offer gift wrapping or personalized packaging?
Yes. We offer gift presentation options at checkout. Please email info@4artpartners.com to include a note if you'd like us to insert your personalized message.

Do you ship internationally?
Yes, we ship worldwide. Import duties, taxes, or VAT are the responsibility of the buyer. We recommend checking your country’s customs regulations.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can track it online through the carrier’s website.

What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, AmEx) and PayPal. All payments are secure and encrypted.

Is my payment information secure?
Yes. We employ SSL encryption and comply with PCI DSS standards to ensure safe transactions.

How do I care for my item?
Care instructions vary by product—please refer to the care card included with each item or the product description online.

How can I change or cancel my order?
To change or cancel, please contact us immediately. If order processing has begun, we may not be able to modify it.

Do you offer wholesale or licensing opportunities?
Yes. For wholesale or licensing inquiries, contact us via the “Contact Us” page or partnerships@4artpartners.com.

Do you offer custom or commissioned pieces?
Occasionally, yes. Interested clients should reach out via email to discuss concepts, timelines, and pricing.

Do you guarantee authenticity and quality?
Yes. Every item is crafted with care and expertly curated. If there are any issues, contact us—we stand behind our products.

What should I do if my package is lost or delayed?
If tracking shows a delay or loss, contact us immediately. We’ll liaise with the carrier to resolve the issue or offer a replacement/refund, as appropriate.